Shipping & Refunds

Is There a Shipping Guarantee?

We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund. • In normal circumstances, more than 30 days. • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc. • In unforeseen circumstances, such as epidemics etc, the date will be different.

The shipping fees depend on the shipping destination.

How long will delivery take depend – US Express: Average delivery time is 7-12 days. • CA Express : Average delivery time is 8-15 days.• Note: In busy season, there may be 3-5 days delay.

More Details About Refunds

For orders shipped to the USA and Canada, we will refund if the total shipping time more than 30 days. • Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, we will not refund you.

Can Your Shop Refuse a Refund?

We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.

Which Payment Methods Are accepted in the BOnBO Shop?

We accept payment through PayPal, Mastercard and Visa credit/debit cards.