FREQUENTLY ASKED QUESTIONS
We thought up some FAQ to guide you through your shopping experience! Enjoy!
Is There a Shipping Guarantee ?
• We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund. • In normal circumstances, more than 30 days. • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc. • In unforeseen circumstances, such as epidemics etc, the date will be different.
Could You Tell Me More Details About Refunds ?
• For orders shipped to the USA, European countries, New Zealand, Canada, we will refund if the total shipping time more than 30 days. • For orders shipped to South America, Middle East, India, Africa, we will refund if the total shipping time more than 60 days. • Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, we will not refund you.
Can Your Shop Refuse a Refund ?
• We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc. • We will not refund if the package is shipped to the following countries: Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
How Long Will Delivery Take ?
• US Express: Average delivery time is 7-12 days. • CA Express : Average delivery time is 8-15 days. • AU Express : Average delivery time is 7-9 days. • UK Express: Average delivery time is 6-10 days.• Note: In busy season, there may be 3-5 days delay.
What Are The Shipping Charges ?
The shipping fees depend on the shipping destination.
Which Payment Methods Are accepted in the BOnBO Shop ?
We accept payment through PayPal, Mastercard and Visa credit/debit cards.
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